FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — no minimum spend required. Just shop and enjoy.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location. Fast, reliable, and always on time!
3️⃣ Is Cash on Delivery (COD) available?
Absolutely. Cash on Delivery (COD) is available across KSA and UAE — because convenience should be at your doorstep too.
4️⃣ Can I return or exchange an item?
Of course! You have 7 days from the delivery date to return or exchange your item.
Just make sure it’s unused and in its original packaging.
🔄 Read our full Return & Refund Policy for details.
5️⃣ How can I track my order?
Once your order ships, we’ll send you a tracking number by email or SMS so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or wrong product?
No worries — we’ve got you.
If your item arrives damaged, defective, or incorrect, contact us right away and we’ll arrange a free replacement or a full refund.
7️⃣ Do you ship internationally?
Not yet — we currently deliver only within the UAE and Saudi Arabia.
🌍 But stay tuned... we’re expanding soon!
8️⃣ How can I contact customer support?
We’re always here to help!
📩 Email: souqyra@gmail.com
Or use the contact form on our website — we reply fast!
9️⃣ Are your products authentic and high-quality?
Yes, 100%!
We only offer genuine, high-quality products sourced from trusted suppliers. Quality is non-negotiable at Souqyra.
🔟 Can I modify or cancel my order after placing it?
If your order hasn't been shipped yet, we can help!
Just email us ASAP at souqyra@gmail.com and we’ll do our best to accommodate your request.