Return & Refund Policy
At Souqyra, your satisfaction is our priority. If you’re not fully happy with your purchase, we offer a simple return and refund process under the terms outlined below.
✅ Return Eligibility
We accept returns within 7 days of delivery if all the following conditions are met:
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The item is unused, in original packaging, and in the same condition as received
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The return request is submitted within 7 days of receiving your order
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You provide valid proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
Please note that we do not accept returns for:
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Used, damaged, or altered items
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Items returned after 7 days
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Clearance, sale, or final items
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Gift cards or promotional giveaways
🔁 Return Process
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Email us at 📧 souqyra@gmail.com with your order number and reason for return
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Our team will review your request and provide return instructions
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Send the item back — customer pays return shipping (unless item was incorrect or damaged)
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After we inspect the return, we’ll process your refund within 5–7 business days
💸 Refunds
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Refunds are issued to your original payment method
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It may take a few extra days to reflect, depending on your payment provider
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You’ll receive a confirmation email once your refund is processed
📦 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at 📧 souqyra@gmail.com with:
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Your order number
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Clear photos of the item received
We’ll offer a free replacement or a full refund, depending on the issue.
🛑 Late or Missing Refunds
If your refund hasn’t appeared:
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First, check with your bank or payment provider
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Then, contact us if the issue persists
📧 Email: souqyra@gmail.com
💬 Need Help?
We’re here to help with any questions!
📧 souqyra@gmail.com
📍 Serving the United Arab Emirates & Saudi Arabia